How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
How can I get technical support?
Who is DuoCircle?
Why am I not receiving email?
How do I login to manage my account?
Where can I see the current system status?
See all 20 articles
Mail / MX Backup
Does the service start automatically?
Length of Time Email is Kept in the MX Backup
Do I have to install anything on my server?
How often do your servers check to see if our mail server is back online?
Is there a limit to how many messages we can receive or how much disk space we utilize?
See all 11 articles
Mail Filtering / Gateway
Geographically Diverse Filtering Zones
What is the maximum attachment size for email?
Setting Destination Server, Priority and Ports - Multiple Inbound Delivery Ports Supported
Email Filter Rule Examples
See all 27 articles
Managing Smart Quarantine as an Administrator
Enabling Smart Quarantine on existing Email Forwarding service
Port Number for Outbound SMTP
How do I use SPF?
DuoCircle Standard SMTP Abuse Information
Checking SMTP Outbound Credits.
See all 33 articles
Email Archiving Administrator Guide
Email Archiving Search Guide
Email Archiving End User Guide
Create a new Email Archiving Users
Where do I find my unique Journal Mailbox Address?
See all 12 articles
Setting up Email Forwarding or Store and Forward
What are the DNS records for Nettica email?
SPF Record updated June 12 2017
Invalid Certificate On Mailhostingservice.com
Nettica MX Record Change
See all 10 articles
Nettica Hosted Email Migration
New Nettica Hosted Customer Webmail Access
Cannot Verify Server Identity Error (iPhones,iPads)
MX Backup or Forwarding Service no longer working?
Nettica Migration to DuoCircle Completed
Email Account Setup Instructions
Apple Mail Version 10.3 and Later
Nettica Hosted Email settings using IMAP - Microsoft Office 2007
Android 5.x.x (Lollipop) (SMTP/IMAP/POP3)
See all 6 articles
Roundcube Webmail Help
How to open a message for reading
Mark Messages as Read or Flagged
Change messages list sorting
Threaded message listing
See all 53 articles
Message Management & Quarantine
End User Portal
Viewing your domain message log files
Getting started with Office 365
Office 365 setup with Outlook 2016 for PC
Outlook app on iPhone & iPad: Set up email
iPhone & iPad: Set up email
Outlook app on Android: Set up email
See all 17 articles
Setting up your Google Apps Account
Transfer a domain to the DuoCricle reseller account
Migrate your email and contacts from Webmail to Google Apps
Migrate your email and contacts from Outlook to Google Apps
Update your MX records at Dyn
See all 9 articles
Billing and Account Details
How do I update my billing information?
How do I update my security question?
How can I see the services that are on my account?
Where can I find a copy of my invoice to download or print?
How do I check the renewal status of a service?
See all 8 articles
Catch All Accounts
Email Continuity Retention Policy
Configuring your Email Continuity Account Process
Advanced Threat Defense
Advanced Threat Defense Getting Started
Upgrading to Advanced Threat Defense
Link Click Protection Overview
How to Whitelist or Blacklist a URL
Setting a Custom Link Domain
Phishing Warning Message
See all 17 articles
Email Fowarding Configuration
Can I create Wildcard aliases?
Email Forwarding Troubleshooting