DuoCircle

Getting Started 21

• How can I get technical support?
• Who is DuoCircle?
• Why am I not receiving email?
• How do I login to manage my account?
• Where can I see the current system status?

See all 21 articles

Mail Filtering / Gateway 26

• Geographically Diverse Filtering Zones
• TLS Support
• What is the maximum attachment size for email?
• Setting Destination Server, Priority and Ports - Multiple Inbound Delivery Ports Supported
• Email Filter Rule Examples

See all 26 articles

Quarantine 2

• Managing Smart Quarantine as an Administrator
• Enabling Smart Quarantine on existing Email Forwarding service

Outbound SMTP 36

• Port Number for Outbound SMTP
• SMTP settings
• How do I use SPF?
• DuoCircle Standard SMTP Abuse Information
• Checking SMTP Outbound Credits.

See all 36 articles

Email Archive 12

• Email Archiving Administrator Guide
• Email Archiving Search Guide
• Email Archiving End User Guide
• Create a new Email Archiving Users
• Where do I find my unique Journal Mailbox Address?

See all 12 articles

Email Delivery 10

• Setting up Email Forwarding or Store and Forward
• What are the DNS records for Nettica email?
• SPF Record updated June 12 2017
• Invalid Certificate On Mailhostingservice.com
• Nettica MX Record Change

See all 10 articles

Nettica Hosted Email Migration 4

• New Nettica Hosted Customer Webmail Access
• Cannot Verify Server Identity Error (iPhones,iPads)
• MX Backup or Forwarding Service no longer working?
• Nettica Migration to DuoCircle Completed

Email Account Setup Instructions 6

• Webmail
• Apple Mail Version 10.3 and Later
• Thunderbird
• Nettica Hosted Email settings using IMAP - Microsoft Office 2007
• Android 5.x.x (Lollipop) (SMTP/IMAP/POP3)

See all 6 articles

Roundcube Webmail Help 53

• Messages List
• How to open a message for reading
• Mark Messages as Read or Flagged
• Change messages list sorting
• Threaded message listing

See all 53 articles

End User Portal 1

• Viewing your domain message log files

Office 365 17

• Getting started with Office 365
• Office 365 setup with Outlook 2016 for PC
• Outlook app on iPhone & iPad: Set up email
• iPhone & iPad: Set up email
• Outlook app on Android: Set up email

See all 17 articles

Google Apps 9

• Setting up your Google Apps Account
• Transfer a domain to the DuoCricle reseller account
• Migrate your email and contacts from Webmail to Google Apps
• Migrate your email and contacts from Outlook to Google Apps
• Update your MX records at Dyn

See all 9 articles

Billing and Account Details 8

• How do I update my billing information?
• How do I update my security question?
• How can I see the services that are on my account?
• Where can I find a copy of my invoice to download or print?
• How do I check the renewal status of a service?

See all 8 articles

Email Continuity 3

• Catch All Accounts
• Email Continuity Retention Policy
• Configuring your Email Continuity Account Process

Getting Started - Email Security 4

• Office 365 Setup - Phishing Protection
• G Suite Setup - Phishing Protection
• Template to End Users about Phishing Protection
• Phishing Awareness Policy Template

FAQ 21

• Upgrading to Advanced Threat Defense
• Link Click Protection Overview
• How to Whitelist or Blacklist a URL
• Setting a Custom Link Domain
• Phishing Warning Message

See all 21 articles

Error Codes 10

• Phish Error Code: 1
• Phish Error Code: 100
• Phish Error Code: 101
• Phish Error Code: 200
• Phish Error Code: 201

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Policies 3

• GDPR FAQ
• Is DuoCircle HIPAA Compliant?
• Customer Policies

Email Fowarding Configuration 3

• Can I create Wildcard aliases?
• Email Forwarding Troubleshooting
• Forwarding API

Abuse Feedback 1

• Spam Complaint

Getting Started 1

• Office 365 Tenant Migration

Mail / MX Backup 12

• Does the service start automatically?
• Length of Time Email is Kept in the MX Backup
• Do I have to install anything on my server?
• How often do your servers check to see if our mail server is back online?
• Is there a limit to how many messages we can receive or how much disk space we utilize?

See all 12 articles