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  2. Knowledge base

Knowledge base

General

Getting Started 22
  • How can I get technical support?
  • Who is DuoCircle?
  • Why am I not receiving email?
  • How do I login to manage my account?
  • Where can I see the current system status?
See all 22 articles

Spam Filtering

Mail Filtering / Gateway 33
  • Geographically Diverse Filtering Zones
  • TLS Support
  • What is the maximum attachment size for email?
  • Setting Destination Server, Priority and Ports - Multiple Inbound Delivery Ports Supported
  • Email Filter Rule Examples
See all 33 articles
Quarantine 2
  • Managing Smart Quarantine as an Administrator
  • Enabling Smart Quarantine on existing Email Forwarding service

SMTP Relay

Outbound SMTP 38
  • Port Number for Outbound SMTP
  • SMTP settings
  • How do I use SPF?
  • DuoCircle Standard SMTP Abuse Information
  • Checking SMTP Outbound Credits.
See all 38 articles

Email Archiving

Email Archive 12
  • Email Archiving Administrator Guide
  • Email Archiving Search Guide
  • Email Archiving End User Guide
  • Create a new Email Archiving Users
  • Where do I find my unique Journal Mailbox Address?
See all 12 articles

Hosted Email

Email Delivery 10
  • Setting up Email Forwarding or Store and Forward
  • What are the DNS records for Nettica email?
  • SPF Record updated June 12 2017
  • Invalid Certificate On Mailhostingservice.com
  • Nettica MX Record Change
See all 10 articles
Nettica Hosted Email Migration 4
  • New Nettica Hosted Customer Webmail Access
  • Cannot Verify Server Identity Error (iPhones,iPads)
  • MX Backup or Forwarding Service no longer working?
  • Nettica Migration to DuoCircle Completed
Email Account Setup Instructions 6
  • Webmail
  • Apple Mail Version 10.3 and Later
  • Thunderbird
  • Nettica Hosted Email settings using IMAP - Microsoft Office 2007
  • Android 5.x.x (Lollipop) (SMTP/IMAP/POP3)
See all 6 articles
Roundcube Webmail Help 53
  • Messages List
  • How to open a message for reading
  • Mark Messages as Read or Flagged
  • Change messages list sorting
  • Threaded message listing
See all 53 articles

Internal

Customer Customizations 0

Message Management & Quarantine

End User Portal 2
  • Viewing your domain message log files
  • Message Log Viewer v2

Cloud Email

Office 365 17
  • Getting started with Office 365
  • Office 365 setup with Outlook 2016 for PC
  • Outlook app on iPhone & iPad: Set up email
  • iPhone & iPad: Set up email
  • Outlook app on Android: Set up email
See all 17 articles
Google Apps 9
  • Setting up your Google Apps Account
  • Transfer a domain to the DuoCricle reseller account
  • Migrate your email and contacts from Webmail to Google Apps
  • Migrate your email and contacts from Outlook to Google Apps
  • Update your MX records at Dyn
See all 9 articles

Account Management

Billing and Account Details 9
  • How do I update my billing information?
  • How do I update my security question?
  • How can I see the services that are on my account?
  • Where can I find a copy of my invoice to download or print?
  • How do I check the renewal status of a service?
See all 9 articles

Email Continity

Email Continuity 3
  • Catch All Accounts
  • Email Continuity Retention Policy
  • Configuring your Email Continuity Account Process

Phishing Protection

Getting Started - Email Security 17
  • Office 365 Setup - Phishing Protection
  • G Suite Setup - Phishing Protection
  • Enhanced Filtering for Connectors in 365
  • Reporting Phishing from Outlook
  • Template to End Users about Phishing Protection
See all 17 articles
FAQ 25
  • Upgrading to Advanced Threat Defense
  • Link Click Protection Overview
  • How to Whitelist or Blacklist a URL
  • Setting a Custom Link Domain
  • Phishing Warning Message
See all 25 articles
Error Codes 14
  • Phish Error Code: 1
  • Phish Error Code: 100
  • Phish Error Code: 101
  • Phish Error Code: 200
  • Phish Error Code: 201
See all 14 articles

Legal

Policies 3
  • GDPR FAQ
  • Is DuoCircle HIPAA Compliant?
  • Customer Policies

Email Forwarding

Email Fowarding Configuration 3
  • Can I create Wildcard aliases?
  • Email Forwarding Troubleshooting
  • Forwarding API

Abuse Desk

Abuse Feedback 1
  • Spam Complaint

Tenant Migration

Getting Started 3
  • Office 365 Tenant Migration
  • Tenant Migration Overview Presentation
  • Tenant Migration Interface Overview

MX Backup

Mail / MX Backup 12
  • Does the service start automatically?
  • Length of Time Email is Kept in the MX Backup
  • Do I have to install anything on my server?
  • How often do your servers check to see if our mail server is back online?
  • Is there a limit to how many messages we can receive or how much disk space we utilize?
See all 12 articles

Company

  • About Us
  • Legal
  • Careers

Products

  • Phish Protection
  • Tenant Migration
  • Outbound SMTP Relay

Support

  • Troubleshooting
  • Common Questions
  • Get Help

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  • Phone: +1-855-700-1386

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