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DuoCircle
Knowledge base
Knowledge base
General
Getting Started
22
How can I get technical support?
Who is DuoCircle?
Why am I not receiving email?
How do I login to manage my account?
Where can I see the current system status?
See all 22 articles
Spam Filtering
Mail Filtering / Gateway
32
Geographically Diverse Filtering Zones
TLS Support
What is the maximum attachment size for email?
Setting Destination Server, Priority and Ports - Multiple Inbound Delivery Ports Supported
Email Filter Rule Examples
See all 32 articles
Quarantine
2
Managing Smart Quarantine as an Administrator
Enabling Smart Quarantine on existing Email Forwarding service
SMTP Relay
Outbound SMTP
37
Port Number for Outbound SMTP
SMTP settings
How do I use SPF?
DuoCircle Standard SMTP Abuse Information
Checking SMTP Outbound Credits.
See all 37 articles
Email Archiving
Email Archive
12
Email Archiving Administrator Guide
Email Archiving Search Guide
Email Archiving End User Guide
Create a new Email Archiving Users
Where do I find my unique Journal Mailbox Address?
See all 12 articles
Hosted Email
Email Delivery
10
Setting up Email Forwarding or Store and Forward
What are the DNS records for Nettica email?
SPF Record updated June 12 2017
Invalid Certificate On Mailhostingservice.com
Nettica MX Record Change
See all 10 articles
Nettica Hosted Email Migration
4
New Nettica Hosted Customer Webmail Access
Cannot Verify Server Identity Error (iPhones,iPads)
MX Backup or Forwarding Service no longer working?
Nettica Migration to DuoCircle Completed
Email Account Setup Instructions
6
Webmail
Apple Mail Version 10.3 and Later
Thunderbird
Nettica Hosted Email settings using IMAP - Microsoft Office 2007
Android 5.x.x (Lollipop) (SMTP/IMAP/POP3)
See all 6 articles
Roundcube Webmail Help
53
Messages List
How to open a message for reading
Mark Messages as Read or Flagged
Change messages list sorting
Threaded message listing
See all 53 articles
Internal
Customer Customizations
0
Message Management & Quarantine
End User Portal
2
Viewing your domain message log files
Message Log Viewer v2
Cloud Email
Office 365
17
Getting started with Office 365
Office 365 setup with Outlook 2016 for PC
Outlook app on iPhone & iPad: Set up email
iPhone & iPad: Set up email
Outlook app on Android: Set up email
See all 17 articles
Google Apps
9
Setting up your Google Apps Account
Transfer a domain to the DuoCricle reseller account
Migrate your email and contacts from Webmail to Google Apps
Migrate your email and contacts from Outlook to Google Apps
Update your MX records at Dyn
See all 9 articles
Account Management
Billing and Account Details
9
How do I update my billing information?
How do I update my security question?
How can I see the services that are on my account?
Where can I find a copy of my invoice to download or print?
How do I check the renewal status of a service?
See all 9 articles
Email Continity
Email Continuity
3
Catch All Accounts
Email Continuity Retention Policy
Configuring your Email Continuity Account Process
Phishing Protection
Getting Started - Email Security
16
Office 365 Setup - Phishing Protection
G Suite Setup - Phishing Protection
Enhanced Filtering for Connectors in 365
Reporting Phishing from Outlook
Template to End Users about Phishing Protection
See all 16 articles
FAQ
23
Upgrading to Advanced Threat Defense
Link Click Protection Overview
How to Whitelist or Blacklist a URL
Setting a Custom Link Domain
Phishing Warning Message
See all 23 articles
Error Codes
14
Phish Error Code: 1
Phish Error Code: 100
Phish Error Code: 101
Phish Error Code: 200
Phish Error Code: 201
See all 14 articles
Legal
Policies
3
GDPR FAQ
Is DuoCircle HIPAA Compliant?
Customer Policies
Email Forwarding
Email Fowarding Configuration
3
Can I create Wildcard aliases?
Email Forwarding Troubleshooting
Forwarding API
Abuse Desk
Abuse Feedback
1
Spam Complaint
Tenant Migration
Getting Started
3
Office 365 Tenant Migration
Tenant Migration Overview Presentation
Tenant Migration Interface Overview
MX Backup
Mail / MX Backup
12
Does the service start automatically?
Length of Time Email is Kept in the MX Backup
Do I have to install anything on my server?
How often do your servers check to see if our mail server is back online?
Is there a limit to how many messages we can receive or how much disk space we utilize?
See all 12 articles
