FAQ

Upgrading to Advanced Threat Defense
As an existing customer, you can add Advanced Threat Defense to your current service. Log into your account portal at https://portal.duocircle.com Cli...
Wed, 13 Feb, 2019 at 8:22 PM
Link Click Protection Overview
Sun, 21 Jan, 2018 at 5:04 AM
How to Whitelist or Blacklist a URL
In order to whitelist or blacklist a domain inside of the Phish Protection interface, click on the Tracking tab and from here you’ll see a list of URLs. Cli...
Mon, 28 Jan, 2019 at 8:00 PM
Setting a Custom Link Domain
1) Pick a hostname for the URL protection service.  We suggest choosing something like: linkcheck.your-email-domain.com, urldefense.your-email-domain.com ...
Wed, 13 Feb, 2019 at 8:25 PM
Phishing Warning Message
This is an example of an email that was sent to a user requesting the payment of an invoice. The link to view the invoice is connected to the domain - tixon...
Wed, 14 Mar, 2018 at 4:01 PM
How does URL protection work?
The Phish Protection works by modifying the URL in the email body and rewrites it to your custom branded phishing protection domain.  Once a user clicks on ...
Fri, 1 Feb, 2019 at 6:36 PM
URL Protection Dashboard
To access your URL Protection dashboard please log in to your customer portal at https://portal.duocircle.com Choose the product that you would like to...
Wed, 13 Feb, 2019 at 8:27 PM
Whitelisting domains with URL protection
Mon, 26 Feb, 2018 at 9:28 PM
URL Decoding Failed
If for any reason the URL was not automatically forwarded to the destination website you can manually decode a URL using this website: http://www.toggle...
Tue, 20 Feb, 2018 at 6:23 PM
How will my users know if a link is safe to click?
When the URL protection is configured it will re-write links that are active, it will not rewrite regular domain names that are not clickable in the email. ...
Mon, 12 Mar, 2018 at 9:43 PM