Mail / MX Backup

Does the service start automatically?
Once your MX records have been updated with your DNS provider your service be activated. If your mail server goes down for any reason or if the sending mail...
Thu, 8 Jun, 2017 at 9:13 PM
Length of Time Email is Kept in the MX Backup
Default Mail Queue Retention Policy Email is kept in the mail queue for 30 days, during that time we are attempting to deliver your email to the MX reco...
Thu, 29 Nov, 2018 at 12:43 AM
Do I have to install anything on my server?
This is no software to install on your server, we are 100% cloud based.  Activating our service typically takes less than five minutes, and once your DNS r...
Thu, 8 Jun, 2017 at 8:54 PM
How often do your servers check to see if our mail server is back online?
Our servers will attempt to redeliver each message on a specific interval over the time that your server is down.  We will attempt a retry at 1,15,30,60...
Tue, 14 Nov, 2017 at 4:25 AM
Is there a limit to how many messages we can receive or how much disk space we utilize?
There is no limitation on the number of messages received or disk space utilized for backup MX. The only limitation is a 50MB per message attachment size li...
Thu, 8 Jun, 2017 at 8:57 PM
How secure are my emails on your systems?
We utilize Amazon Web Services and use multiple zones across data centers in Oregon and in Frankfurt Germany. Oregon is one of the safest geographic ...
Thu, 8 Jun, 2017 at 8:52 PM
Is the Backup MX service filtering my email for Spam and Viruses?
Yes, we filter all email that comes to our system including email that is destined for the BackupMX servers.  We do this because spammers are notoriou...
Tue, 6 Jan, 2015 at 3:50 AM
Do you do any spam filtering and virus scanning of emails?
All email is virus and spam filtered so that malicious content cannot be sent to your  server by a spammer trying to use your backup MX record. We use comme...
Thu, 8 Jun, 2017 at 9:40 PM
Why does my MX Backup Service have a destination server option?
Typically for the MX Backup service you do NOT need to define a destination mail server and when setting up your new MX backup service it should ...
Mon, 29 Aug, 2016 at 10:15 PM
Where are the servers located?
We leverage Amazon Web Services in Oregon and Frankfurt Germany. We have also built out fault tolerance in all layers of our infrastructure to ensure that y...
Thu, 8 Jun, 2017 at 9:42 PM