How to Manage Your Account Settings and Support Requests

Objective:

By the end of this article, you will learn how to manage your account settings, including payments, and support requests using the DuoCircle Admin and Support portals.

Introduction:

In DuoCircle, users manage their account settings and support requests using separate portals. This guide walks you through accessing both the Admin and Support portals to handle your payments and support tickets effectively.

Prerequisites:

• Access to DuoCircle Admin portal credentials (DYN or Nettica username and password)
• Access to DuoCircle Support portal credentials

Step-by-Step Instructions:

1. Managing Account Settings, Including Payments:

1. Open your browser and navigate to the DuoCircle Admin Portal.
2. Log in using your current DYN or Nettica username and password.
3. Once logged in, you can manage various settings such as payments and account details.

2. Managing Support Requests:

1. Open your browser and go to the DuoCircle Support Portal.
2. Log in using your support site credentials (note that these credentials are separate from your Admin Portal credentials).
3. After logging in, you can view and manage your open support tickets.

Conclusion:

You have successfully learned how to manage your account settings, including payments, via the DuoCircle Admin Portal and handle support requests using the DuoCircle Support Portal. Remember that the login credentials for these portals are managed separately and are not synced.