Email Archive

Email Archiving Administrator Guide
This resource link contains a link to the Archiving Help Center https://view.zendesk.com/hc/en-us How to setup and configure your archiving environment o...
Mon, 17 Apr, 2017 at 6:53 PM
Email Archiving Search Guide
https://view.zendesk.com/hc/en-us/sections/203802758-Search
Mon, 17 Apr, 2017 at 6:57 PM
Email Archiving End User Guide
https://view.zendesk.com/hc/en-us
Mon, 17 Apr, 2017 at 7:00 PM
Create a new Email Archiving Users
Login to your Admin Portal Select Email Archiving service that you wish to add new users under. Click Add Users Enter the email address of the new u...
Thu, 29 Jun, 2017 at 3:32 AM
Where do I find my unique Journal Mailbox Address?
Login to the Archiving Portal Follow the instructions here by selecting your mail server and follow this instructions to generate your unique Journal Mail...
Mon, 23 Apr, 2018 at 10:49 PM
How long does it take before I can see my mail in the Email Archiving Portal?
It can take a few hours to 24 hours for your email to be processed indexed for search before it shows up in the Email Archiving Portal. Please contact s...
Fri, 10 Feb, 2017 at 9:30 PM
Archiving using a Gateway
Some email systems do not support journaling or the forwarding of all inbound and outbound emails to a third party email address. In these instances, we adv...
Tue, 21 Feb, 2017 at 5:28 PM
ISO Certification, Privacy Shield and GDPR Compliance
ISO cert: We run our complete Archiving infrastructure on AWS and AWS is ISO certified. https://aws.amazon.com/compliance/ Privacy Shi...
Wed, 25 Apr, 2018 at 12:34 AM
Outlook Plugin with SSO
This document provides a high-level overview of our O365/Outlook integration and implementation instructions Overview End User Experience Instruct...
Fri, 20 Oct, 2017 at 11:18 PM
Google Apps: Setting Up Journaling
Below, you will find steps needed to archive your Google Apps hosted email   Create your email archive account in your Portal, you will need to login to y...
Mon, 23 Apr, 2018 at 8:46 PM