How to Update MX Records for DuoCircle Services

Summary: This article explains how to update your MX records for various DuoCircle email services such as Email Gateway, Backup MX, and Email Forwarding. It provides step-by-step instructions and example MX record configurations to ensure proper setup.

Objective: By following this guide, you will learn how to update MX records to ensure correct email routing through DuoCircle services.

Introduction

If you're using any DuoCircle services, such as Email Gateway, Email Backup MX, or Email Forwarding, you need to update your domain's MX records to point to the correct inbound mail servers. This ensures your email services work properly and that email routing is configured for your specific service.

Prerequisites

  • Access to your domain registrar or DNS provider's control panel
  • Your DuoCircle login credentials to view your custom MX records
  • Familiarity with basic DNS settings

Step-by-Step Instructions

  1. Identify the DuoCircle service type you're using:
  2. Access your custom MX records:

    After signing into the DuoCircle Portal, click on "My Services" and select the relevant service from the table.

    Locate the "Your Custom MX" field under the Service Settings section.

    Your custom MX record will be of the format a######.mx.mailhop.org or the record specified in your account.

    Example of Custom MX Record
  3. Update your MX records with your domain registrar or DNS provider:

    Log in to your domain registrar or DNS provider's control panel.

    Locate the current MX records for your domain and replace them with your custom MX records from DuoCircle.

  4. Configure MX records according to your service:

    NOTE: If you have a requirement for emails to be handled only by servers located in certain geographic regions, refer to our article on Geographically Diverse Filtering Zones.

    For Email Gateway and Email Forwarding:

    MX 10 Your custom MX Record (from customer portal) or mx1.mailhop.org
MX 20 mx1.mailhop.us
MX 30 mx1.mailhop.co
MX 40 mx1.mailhop.co.uk

    For Email Backup MX:

    MX 10 mx1.yourdomain.com.
MX 20 Your custom MX Record (from customer portal) or mx2.mailhop.org
MX 30 mx2.mailhop.us
MX 40 mx2.mailhop.co
MX 50 mx2.mailhop.co.uk

IMPORTANT: If Google G-Suite or Microsoft 365 will be the destination for mail relayed through your Email Gateway or Backup MX service, there are additional steps required to ensure your mail is accepted and properly identified.  See below.

  1. Follow additional setup for Google G-Suite if applicable.  If you're relaying mail through DuoCircle’s Email Gateway or Backup MX to Google G-Suite, extra steps are required to ensure Google accepts your mail.
    Please refer to this support article for detailed instructions.
  2. Follow additional setup for M365 if applicable.  If you're relaying mail through DuoCircle’s Email Gateway or Backup MX to a M365 tenant, extra steps are required to ensure M365 accepts the mail and properly identifies the sender.  Refer to this support article for detailed instructions.  

Conclusion

After following these steps, your MX records should be properly configured for your DuoCircle service, ensuring that your email routing is working as expected. For further details on MX records with redundant DNS providers, please refer to this article.