Create End User User Quarantine Policy

In order to empower users to release quarantined email, we need to create a quarantine policy (at, as illustrated below:

Click on “Add custom policy”:

Name your policy “EndUserPolicy”:

Under “Recipient message access”, set “Set specific access (Advanced)” as illustrated below, and optionally customize to your organization’s policies / requirements:

Enable quarantine notification:

Review and complete adding your policy:


Update Anti-spam policy

Finally, attach the quarantine policy to the applicable anti-spam policy (at, as illustrated below:

Click on the “Anti-spam inbound policy”, and when the details appear, scroll to the bottom, and click on “Edit actions”:

Pick the “EndUserQuarantine” policy to apply the policy, and Save: