This settings section lets you manage your personal boilerplates (aka “canned responses”) which are handy when replying to messages with prepared responses.

Canned Responses

Steps in opening Canned Responses:

Create a New Response

Click the + icon in the response list footer to create a new response. Give it a name, enter the response text and finish with clicking the Save button.

Delete a Responses

The Delete button also located in the response list footer will delete the currently selected item after displaying a confirmation dialog.

The button may be grayed out for global responses managed by the system administrator.

Note : If the fields are not editable and there’s no Save button below, this is a global response defined by the system administrator which cannot be edited.