How to Request the Cancellation of a Service
Summary: This guide outlines the steps to request the cancellation of a service through the DuoCircle Portal. If the cancellation option is unavailable, instructions are provided for contacting support.
Objective: Learn how to request the cancellation of an active service via the DuoCircle Portal.
Introduction: If you need to cancel a service, you can do so by submitting a cancellation request through the DuoCircle Portal. Follow the step-by-step instructions below. If the "Request Cancellation" option isn't visible, you can reach out to support for assistance.
Prerequisites:
- Access to the DuoCircle Portal with administrator privileges.
- The service you wish to cancel must be active in your account.
Step-by-Step Instructions:
- Login to the DuoCircle Portal
Use your administrator credentials to access the portal.
- Navigate to "My Services"
Go to Services > My Services from the main menu.
- Select the Active Service
Click on the active service you wish to cancel.
- Request Cancellation
On the left-hand "Actions" menu for the selected service, click on "Request Cancellation."
Note: If the "Request Cancellation" option is not available, please contact support with details of the service you want to cancel.
- Complete the Cancellation Request Form
Fill out the form to confirm your cancellation request. Support will reach out shortly to confirm that your cancellation has been processed.
Conclusion:
Once you've submitted the cancellation request, DuoCircle's support team will review it and confirm the service's cancellation. If the option is unavailable, make sure to contact support with the necessary service details.